Orders ship the same day if placed before 2 PM EST (Monday - Friday) and if all items in the order are in stock.
Special Order Items: As an additional service to our customers and to help you find the right products for all of your needs, we are pleased to offer special order items. These items are not typically stocked in our warehouse and are only ordered when requested by a customer. Also, since we only order these products when they are requested, additional time will be needed for processing and shipping. These items will usually ship to the customer within 7-15
business days.
Return Policy: Please read below for our return, backorder, ordering and privacy policies.
If you have any questions or require further information, please
contact us. Returns: If you are not completely happy with your purchase
from us, simply notify us within 15 days. We cannot accept returns on items
that have had the security seal broken or tampered with. Return items must
be sent to us post paid. Postage is non-refundable. Returns only accepted on
manufacturing defects. We will not send out replacement products until we
have received and inspected your returned items. If you wish to have
replacement items sent out immediately, you will be billed for them, and
store credit will be applied to your account when the items arrive.
Ordering: Prices shown do not include shipping and applicable taxes. All
prices are shown in Canadian Dollars (CAD). Currency exchange is completed
by your financial institution or the rate displayed in your PayPal
transaction based on the daily rate. Order confirmation and shipping
confirmation is sent by email. Unless otherwise requested, all orders within
Canada are shipped using Expedited Service. All USA orders are shipped small
packets air or expedited service if over 1kg in weight. All international
orders are sent small packet air shipping. Please note: there is no tracking
system for any small packet air parcels, if a tracking number is requested
by the client for their shipment, an additional fee from Canada Post is
charged. Payment is accepted online by paypal, cheque or by money orders. We
reserve the right to wait until a personal cheque clears before shipping an
order.
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